We want you to be completely satisfied with your purchase from The Paper & Ink Boutique. Please check your order as soon as possible and confirm that all items received are correct. If you feel like an item if damaged or defective, please contact us within 7 days. For any return and exchanges, please contact us by email or phone first. All returns and exchanges of new, unused and packaged items and products must be requested within 7 days of receiving your order. There are no returns or exchanges accepted for opened packages, pens, open stock paper & cardstock, magazines/books or dies.
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If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping/Home Delivery & Curbside Pick Up
Curbside pick up is free and available during store hours.
Home delivery is available within the city limits of Calgary for a minimum order of $25. Home deliveries are done by quadrant. SE - Tuesday, NE - Wednesday, NW - Thursday & SW - Friday. Deliveries can occur anytime between 8am - 7pm.
We offer shipping with Canada Post outside the Calgary City Limits and within Canada only. Shipping is FREE for all orders over $100 (before tax) and a $15 flat rate for all orders under $100.
We offer shipping to the US for a flat fee of $19.95CAD (approx. $15 USD). We like to offer you the option of placing multiple orders but only paying the shipping fee of $19.95 once. On subsequent orders please choose the option: Combine with unshipped order to save on second shipping fee" Only choose this if you have already placed an order and paid for the $19.95 shipping fee. Shipping methods used are FedEx or UPS.
We now offer shipping to New Zealand & Australia via Fedex or UPS. Shipping rates are based on order subtotal (after any discounts and before any applicable taxes).
- Shipping Fee of $50 for order subtotals between $50 - $100
- Shipping Fee of $75 for order subtotals between $100 - $300
- Shipping Fee of $125 for order subtotal between $300 - $500
If the actual shipping rate on your package is more or less than charged we will contact you via email prior to shipment of your order.